TRAINING

Our training courses are formulated to upskill individuals and teams capabilities to be successful both in business and socially through personalised modules and one-on-one interactions. The courses are based on best practice adult learning techniques and include both theory and practical application.

Being assertive means standing your ground with self-assurance and confidence. Assertiveness is not aggression – it is about expressing yourself in a respectful manner and being honest and open.

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Managing change in teams and business is crucial because change happens all the time. Fear prevents us from embracing change. Our Change Management programme prepares people for change.

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Our five-day course gives coaches and mentors the skills and tools they need to successfully coach and mentor staff in the workplace.

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Would you like to be a life/executive or behavioural coach? Would you like to coach students? Our five-day course will give you all the skills and tools you need to be a competent coach.

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Would you like your staff to communicate better? Would you like them to be more mature? Staff working under pressure and in a stressful environment tend to behave inappropriately – sometimes, downright badly! Our course will give your staff the insight they need to behave well, especially in stressful situations.

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Do you need to pay more attention to your customers’ needs, expectations and/or feelings? Our course focus on giving your staff very specific skills that will make your business more professional, efficient and effective. When your customers are more satisfied, your bottom line will improve.

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Collecting outstanding money from your valuable customers isn’t easy because you want to retain their business whilst nudging them to pay you. No business can afford to have a long list of outstanding debt. It can be extremely hard for inexperienced or untrained staff to collect money. Let us train your staff! We have contactable references!

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Diversity management is about managing differences in people. Some of the differences concern gender, culture, age, religion, race, education etc. Our laws are very clear concerning discrimination in South Africa.

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Effective communication is one of the most important aspects of any business. Without effective communication people are not able to function and your business will suffer. One of the most important skills anyone can learn is to communicate under stressful circumstances.

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Emotional intelligence refers to people’s maturity. Wouldn’t it be amazing to have an emotionally mature workforce who can resolve problems, issues and misunderstandings without relationships breaking down?

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Interpersonal skills refer to our people skills. It is about building and maintaining mutually satisfying relationships with all our role-players.

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Too many people get promoted into management positions without the necessary training to give them the skills they need to manage people effectively. Our course gives delegates the skills to deal with specific situations. It is practical and we get outstanding results.

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Do you or your staff need to sell ideas or negotiate contracts? Do you or your staff need skills to negotiate when selling or buying? Then we have the course for you!

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Our Performance Excellence workshops (three five-hour workshops) develop high performance behaviours in individuals and teams. Our workshops create staff loyalty, cohesion and higher productivity. Delegates buy into the company’s strategy, values and mission and they scrutinise their KPi’s and write goals to improve. This is a highly effective workshop!

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Personal Mastery refers to achieving your planned goals, objectives and action plan. It’s about improving your EQ and becoming the best version of yourself – emotionally, spiritually, physically and mentally. We are very privileged to witness amazing change in people during this two-day course.

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Do you need to learn how to persuade people to buy into your ideas, beliefs, goals or vision? This course teaches delegates skills that they will use every single day in all sorts of circumstances – in meetings, over the phone, via email and/or face-to-face.

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Is your team professional? Do they behave in an acceptable manner? Do the display good manners and decorum? Are they well-groomed and well-dressed? Do they know what others’ rights are in the workplace – in the context of their behaviour? Do they have good work ethics?

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A salesforce with good selling skills will ensure higher turnover and profits, customers that are more satisfied and higher earnings for your sales people and therefore lower staff turnover.

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You and/or your staff will benefit tremendously from excellent speaking skills when you have to persuade or inform others through formal or informal speeches and presentations. We will teach you and/or your staff how to write a great speech and how to deliver it with confidence.

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Building and maintaining relationships is crucial in business. Does your business rely on maintaining relationships with your clients? Communicating effectively and ‘looking after’ a client may seem easy but let’s face it, when the chips are down your staff may fail abysmally. How do you pick up the pieces and fix a relationship that soured? How do you regain trust?

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Elsabe Manning is an experienced facilitator of strategy workshops for companies, tailoring, and very often aligning the company’s vision, mission, goals and objectives throughout the entire business. Teams and individuals are then coached by their own managers or private coaches, to achieve the team’s strategy that is aligned to the company’s strategy.

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Managing stress is about managing adverse situations and events without being affected mentally, physically or emotionally. It is also about managing and maintaining good relationships even in the face of adversity.

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Is your team divided? Perhaps there are communication problems or unresolved issues. Sometimes team leaders are unaware of relationships that break down. Are there dynamics in your team that are not conducive to teamwork and cohesion? Elsabe Manning facilitates Team Re-Buildings very successfully and helps teams to sort out their differences and to commit to work together in an atmosphere of trust and commitment.

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